Join the Forever Club

PRODUCT

• Can I wear your jewelry in the shower or pool?

  We recommend taking your jewelry off before swimming, showering, or heavy workouts. Water, chlorine, and sweat accelerate tarnishing and can shorten the life of plated pieces. Think of it like any quality jewelry — a little mindfulness goes a long way.

• Will the jewelry tarnish or fade?

  Sterling silver naturally oxidizes over time, but proper care keeps your pieces looking new. Avoid prolonged exposure to water, sweat, lotions, and perfume — and store pieces in a dry place when not wearing them.

  With a little care, Sterling Forever jewelry holds up beautifully for years.

• How do I build an ear stack?

  Start with a statement piece — a hoop or huggie in the first hole — then layer smaller studs or charms as you go up. Mix textures (hammered, pavé, plain) and vary the size so each piece has room to shine. Our "Shop the Stack" collections are curated to take the guesswork out of it.

• Is Sterling Forever jewelry safe for sensitive ears or skin?

  Yes. Because we use a sterling silver base, our jewelry is much more skin-friendly than brass or alloy-based fashion jewelry. Most people with metal sensitivities do well with sterling silver. If you have a known nickel allergy, sterling silver is typically your safest option outside of solid gold.

ORDERS

• How long does shipping take?

  In-stock orders ship within 2 business days. Once shipped, Standard shipping typically arrives within 3–5 business days — so most orders are delivered within about a week of placing your order.

• Can I track my order?

  Visit our Track My Order page and enter your Order ID and Email Address.
  

• How do I modify or cancel my order?

  We're happy to help with changes or cancellations — just reach out as soon as possible, as orders are typically processed quickly.

  Email: sales@sterlingforever.com
  Phone: 410-878-7627

  For the fastest resolution, include your order number in your message.

SUPPORT

• What is your return policy?

  If you are unsatisfied in any way with your purchase, we will accept your return within 60 days of your purchase date.

  For more information, visit our Returns & Exchanges page.

• How do I contact customer service?

  We'd love to hear from you! Our team is available to help with orders, product questions, or anything else you need.

  Email: sales@sterlingforever.com
  Phone: 410-878-7627

  When reaching out about an existing order, please include your order number so we can assist you as quickly as possible.

• How do I care for my jewelry?

  Store pieces in a cool, dry place — ideally in the pouch or box they came in. Clean with a soft cloth after wearing. Avoid spraying perfume or applying lotion while wearing your jewelry. For a deeper clean, use a gentle jewelry polishing cloth. That's really all it takes.